Privacy Policy – Graceful Care at Home
Last Updated: [25/06/2025]
1. Who We Are
Graceful Care at Home (“we”, “us”, or “our”) is a domiciliary care provider operating in Hertfordshire and Bedfordshire. We are committed to protecting your privacy and handling your data transparently and securely.
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2. What Personal Data We Collect
We may collect and process the following personal data from you:
• Full name and contact details (phone, email, address)
• Date of birth
• Health information or care needs (if shared)
• Emergency contact or next of kin details
• Website usage information (via cookies and analytics)
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3. How We Use Your Data
We use your data to:
• Arrange care assessments and provide services
• Communicate with you about bookings or updates
• Maintain safe and lawful care records
• Respond to inquiries or complaints
• Improve our website and service delivery
We only process data when necessary and lawful.
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4. Sharing Your Data
We will never sell your data. We may share it with:
• Health professionals (e.g., GPs or NHS services)
• Our care staff, on a need-to-know basis
• IT and web service providers who assist us securely
• Regulatory bodies (e.g., CQC) if legally required
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5. Data Storage and Security
Your information is stored securely in encrypted systems. We keep data only as long as needed to deliver care or meet legal obligations.
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6. Your Rights
Under UK GDPR, you have the right to:
• Access your data
• Request correction or deletion
• Object to how it’s used
• Lodge a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, contact:
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7. Cookies
We may use cookies to monitor site usage and improve functionality. You can manage cookies in your browser settings.
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8. Updates
We may update this policy. Please revisit this page periodically for changes.